FAQ's
Do you provide International delivery?
Unfortunately we do not make international deliveries at this point. We are, however, working with logistic partners to ensure that in the near future we'll be able to fulfil all our customers worldwide.
How do I track my order?
After receiving your purchase order, we'll reach out to you to confirm the order and schedule a delivery date and time that best suits you. We'll also make sure you receive your items promptly.
How do I return an item?
That's sad to hear. But if you have purchased any item from May's Threads that doesn't reach your expectation or is damaged in any way before it gets to you, we have a simple way of returning items. Just give us a call or send us a message to schedule pickup of the items.
How can I contact your couriers?
Our amazing couriers will give you a call when we receive your order confirmation to schedule a delivery date and time. You can save the number that called you and the courier's name to be able to call and check up on your order.
What is your returns policy?
Since we're soo confident you'll love our items, we don't have a returns policy. JK. All items purchased from May's Threads come with a 14-day return date. If the items are damaged to appear not to meet your standard, you can call us and we'll schedule a pickup and your money will be refunded, promptly. We, however, ask that you keep the product in the state in which you found it, since used items will not be accepted back.
What are your delivery options?
We have a variety of delivery options that suit our customers. After an order is placed, one of our customer service agents will call you to schedule a delivery date. At this stage you can discuss with us how you want your item delivered to you and we'll be sure to adhere to it.